Refund policy

Returns & Refunds Policy

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We want you to love your Barber Black Sheep gear. Because all of our products are made to order (printed specifically for you after you complete your purchase), our returns policy is a little different from standard retail. Please read this policy carefully before placing your order.

We strongly recommend checking the size guide and reading the FAQs on each product page before ordering.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Made-to-Order Products

All clothing, accessories, and printed merchandise sold through this store are produced on demand by our printing partners. This means each item is created specifically for you after you place your order. For this reason, we are unable to accept returns or offer refunds if you change your mind, the wrong size was selected, or if you simply don’t like the product.

We strongly recommend checking the size guide and reading the FAQs on each product page before ordering.

Faulty or Damaged Items

If your item arrives damaged, defective, or materially different from what was described on the product page, you are entitled to a full refund or replacement. To request this, please contact us within 24 days of receiving your order with the following information:

Your order number
A clear photograph of the fault or damage
A brief description of the issue

We will review your claim and respond within 48 hours. If approved, we will offer either a replacement item or a full refund to your original payment method. Refunds are typically processed within 5–10 working days.

Items Not Received

If your order has not arrived within 15 working days of the dispatch confirmation email, please contact us. We will investigate with our shipping provider and either re-send your order or issue a full refund.

Non-Returnable Items

The following items cannot be returned or refunded under any circumstances (unless faulty):

All made-to-order / print-on-demand products (where the item is not faulty)
Items marked as final sale
Gift cards

Haircare Products

For hygiene reasons, haircare products (shampoo, conditioner, treatments, styling products) cannot be returned once opened. Unopened products in their original sealed packaging may be returned within 14 days of delivery for a full refund, provided they are in resaleable condition. Please contact us to arrange the return before sending anything back.

Your Statutory Rights

This policy does not affect your statutory rights under UK consumer law, including the Consumer Rights Act 2015. If a product is faulty, not as described, or not fit for purpose, you are entitled to a repair, replacement, or refund regardless of this policy.

Exceptions / non-returnable items

Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.